Join ECS as a Customer Service Representative, 100% Remote work.
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
As a Customer Service Representative, you would be working with one of the nation's largest manager of non-emergency medical transportation companies from the comfort of your home. With this role, you willplay a key part in making a positive impact on members' lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
ESSENTIAL JOB FUNCTIONS
If you are looking for a growing, family-oriented, professional company, then ECS is the place for you. With the appropriate computer setup, we can offer you flexible hours with 100% autonomy.
**This position is Full-Time, 1099 independent contractor position.
**Must be willing to commit to 40 or more hours per week.
**You have the full freedom to choose your hours 7 days a week including holidays.
The ECS family is expanding rapidly and we promote from within! If you are committed, reliable and offer great customer support, we are excited to offer you more growth opportunities as they become available.
We will respond to you with a decision within two business days. Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don't see it in your inbox.
Participating in training and certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer to answer inbound phone calls, video calls, and/or live chats
Committing to and following through on working a minimum of 40 hours per week
Being accountable for hours you committed to work
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