Customer Service Representative - 100% Remote

Join ECS as a Customer Service Representative, 100% Remote work.

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

As a Customer Service Representative, you would be working with one of the nation's largest manager of non-emergency medical transportation companies from the comfort of your home. With this role, you willplay a key part in making a positive impact on members' lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

ESSENTIAL JOB FUNCTIONS

• Receives and documents customer concerns while ensuring all relevant information is correct
• Adheres to and ensures all company policies and procedures
• Maintains an acceptable attendance and tardiness record
• Ensures accurate trip data input
• Demonstrates personal commitment to producing high quality work
• Refers unresolved customer grievances to designated department for further investigation and resolution

If you are looking for a growing, family-oriented, professional company, then ECS is the place for you.  With the appropriate computer setup, we can offer you flexible hours with 100% autonomy.

**This position is Full-Time, 1099 independent contractor position. 
**Must be willing to commit to 40 or more hours per week.

**You have the full freedom to choose your hours 7 days a week including holidays.

The ECS family is expanding rapidly and we promote from within! If you are committed, reliable and offer great customer support, we are excited to offer you more growth opportunities as they become available.  

We will respond to you with a decision within two business days.  Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don't see it in your inbox.  

1. Participating in training and certification courses 

2. Providing excellent customer service by guiding and helping others with a friendly attitude

3. Using your home computer to answer inbound phone calls, video calls, and/or live chats

4. Committing to and following through on working a minimum of 40 hours per week

5. Being accountable for hours you committed to work

Standard Requirements

• Must have excellent communication skills and postive attitude
• Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
• Must demonstrate professionalism with excellent typing, communication and computer skills
• Must be skilled in spelling and grammar rules
• Must be willing to submit to standard background check, drug test, technology check and voice assessment
• Must be willing to work hard and strive for high customer satisfaction ratings
• Must be articulate with excellent command of the English language
• Must be 18 years old or older
• Must have a high school degree or equivalent
• Must be authorized to work in the US
• Must reside in the US
• Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
• Access to smart phone for system verification required

Technical Requirements

• CPU Speed Dual-Core 2.8 GHz or better
• Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
• No Atom, Celeron, Pentium, Opteron Processors
• Minimum Hard Drive Available Space: 20 GB
• Minimum Hard Drive Total Space: 60 GB
• Minimum Internet Download Speed: 10 mbs
• Minimum Internet Upload Speed: 3 mbs 
• Maximum Network Latency: 120 ms
• Windows 10 (64bit) Operating System
• Minimum RAM: 4 GB
• Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem 
• Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed