Help Others Working from Home - Customer Service Agent (REMOTE)

Job Locations US-FL-Fountainebleau
ID
2021-57545
Category
Customer Service/Support
Type
Full-Time or Part-Time

Overview

Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes.  Levels of support include: coordinating roadside assistance for stranded motorists, assisting customers navigating tax company's websites, assisting individuals to schedule medical appointments just to name a few.  ECS agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, then ECS is the place for you.  With the appropriate computer setup, we can offer you flexible hours with 100% autonomy.

 

Full-time base pay for ECS agents is $10/hour for 40 hours or more per week.  Part-time pay is $8/hour part-time for 25 - 39 hours per week (willingness to commit to 25 hours or more per week).  ECS also includes bonuses and incentives based on hours worked.  All hours/shifts are available 24 hours a day, 7 days a week including holidays. Earnings potential is $23,000 over $40,000 per year.  The ECS family is expanding rapidly and we promote from within! If you are committed, reliable and offer great customer support. We are excited to offer you more growth opportunities as they become available.  This is an independent contractor 1099 position.  We need to hire 650 agents in the month of July.  

 

**We will respond to you with a decision within two business days.  Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don't see it in your inbox.  

Responsibilities

  1. Participating in training and certification courses  
  2. Providing excellent customer service by guiding and helping others with a friendly attitude
  3. Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
  4. Committing to and following through on working a minimum number of hours per week
  5. Being accountable in all areas of work with us

Qualifications

Standard Requirements

  • Must have customer service experience (6+ months experience preferred)
  • Must have a quiet home office with a computer, headset, and reliable internet connection
  • Must demonstrate professionalism with excellent typing, communication, and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
  • Must be willing to work hard and strive to make customers happy
  • Must be articulate and have an excellent command of the English language
  • Must be 18 years old or older
  • Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Must reside outside of these states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin

 

Technical Requirements

  • CPU Speed Dual-Core 2.8 GHz or better; OR Intel iclass or AMD Phenom X2 class or better
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB
  • Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs 
  • Maximum Network Latency: 120 ms latency max
  • OS Win 8.1 (64bit), Win 10 (64bit)
  • Minimum RAM: 4 GB
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Must have a desktop or laptop connected to a nearby router or wall for firewall/security purposes
  • Netbooks, tablets, All-in-one computers, MacBook Air, Mac USB-C ports, and dual boot machines are not compatible with our systems.

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