Virtual Support Agent - Essential

Join ECS as a Virtual Customer Support Agent. These positions are truly customer service, in a virtual setting. We are a full service customer support company, that handles any and all of your needs. We do it in a virtual setting which allows infinite reach and capabilities from a customer support perceptive. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backwards for you" mentality. If you are also looking for a family oriented, professional work from environment - this is the place for you. We are always looking to expand our virtual family and looking for great people like you. We offer flexible hours, 100% autonomy, all in the comfort of your home. As long as you have a home office set up.

These positions pay $10/hour starting + bonuses/incentives available based on performance, hours worked and customer satisfaction. All hours/shifts available (Days, Evenings, Nights, weekends, and OT) you choose your own hours as long as you work a minimum of 40 hours per week.

1. Seeking experienced customer service, call center, virtual support reps, administrative professionals interested in
customer satisfaction & administrative working from home.
2. If you like guiding and helping others find answers, then we could definitely use your help as a virtual support
professional working from your home. This is a third party 1099 opportunity.
3. It involves using your home computer and remotely answering inbound phone and/or video calls and live chats over the
internet from your home office to assist individuals with customer related support questions as they have issues..
4. Training and Certification start in a few weeks with a variety of times available during the day and evening that may fit
your schedule.
5. Other opportunities to service are also available to choose from based on your strengths and preferences.

Standard Requirements

• Customer experience preferred but not required. Must have excellent communication skills and positive attitude
• Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
• Must demonstrate professionalism with excellent typing, communication and computer skills
• Must be skilled in spelling and grammar rules
• Must be willing to submit to standard background check, drug test, technology check and voice assessment
• Must be willing to work hard and strive for high customer satisfaction ratings
• Must be articulate with excellent command of the English language
• Must be 18 years old or older
• Must have a high school degree or equivalent
• Must be authorized to work in the US
• Must reside in the US
• Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
• Access to smart phone for system verification required

Technical Requirements (READ CAREFULLY)

• CPU Speed Dual-Core 2.8 GHz or better
• Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
• No Atom, Celeron, Pentium, Opteron Processors
• Minimum Hard Drive Available Space: 20 GB
• Minimum Hard Drive Total Space: 60 GB
• Minimum Internet Download Speed: 10 mbs
• Minimum Internet Upload Speed: 3 mbs 
• Maximum Network Latency: 120 ms
• Windows 10 (64bit) Operating System
• Minimum RAM: 4 GB
• Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem 
• Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed